This is a demo store. Any orders placed through this store will not be honored or fulfilled.
If you need help, we have a list of frequently asked questions and answers. We strive to give you the best buying experience possible. Click a question below to view the answer.
If you have received your order and you are missing one of your items or have received an incorrect item then please contact our customer service team using our contact us form.
Please quote your order number and provide us with the name of the item so that we can look into this for you and get the error amended as quickly as possible.
On occasions we may add free gifts to orders, gifts are added subject to availability only and completely at random. Unfortunately we are unable to exchange any free gift you receive for another item or credit.
Standard UK delivery – We aim to deliver all UK orders between 3 and 5 working days. Weekends and bank holidays are not considered as working days.
Express UK delivery – If your order was placed before 3PM Monday – Thursday you will receive your item the next working day excluding weekends and bank holiday. If your order was placed after 3PM on Thursday it will not be delivered until the following Monday. If your order was placed after 3PM on Friday this will not be delivered until the following Tuesday.
Next working day delivery is not guaranteed during promotional periods. If your order is time sensitive please email our customer service team using our contact us form, who will strive to get your order to you on time where possible.
International orders usually arrive within 7-10 working days, shipment times can vary depending on whether your order is subject to customs and duty charges that are beyond our control. Please allow a minimum of 15 working days before contacting our customer service team regarding late or no delivery of your order.
UK Standard Shipping – £3.99 (free on all orders over £49.99)
UK Express Shipping - £6.99
International Shipping - £11.99 (free on all orders over £74.99)
After placing your order you will receive an order confirmation via email. Each order starts production 24 hours after your order is placed. Within 72 hours of you placing your order, you will receive an expected delivery date. When the order ships, you will receive another email with the tracking number and a link to trace the order online with the carrier.
Please use the following links to track the whereabouts of your order.
Royal Mail - https://www.royalmail.com/track-your-item
FedEx - https://www.fedex.com/apps/fedextrack/?action=track&cntry_code=us
DPD - http://www.dpd.co.uk/service/tracking
Parcel Force - http://www.parcelforce.com/track-trace
Please note, orders placed using our Standard UK Delivery are not track able, this will only confirm when your item has been delivered or attempted to be delivered. If delivery is completed proof of delivery will be provided.
An email will be sent confirming your order has left our warehouse your tracking information will also be included in this email.
If a FedEx delivery is attempted and not completed a card will be left and a further attempt will be made the following working day. If the delivery can still not be completed then another card will be left and your order will be held at your local depot awaiting further instruction, once it has reached this stage you can either arrange a re-delivery for a convenient date or collect it in person from the depot. Failing this your order will be returned to us and we will contact you via email.
If a DPD delivery cannot be completed they will return your parcel to their depot, a card will be left with full details on how to arrange redelivery or collection. DPD usually attempt to deliver up to 3 times before returning the parcel to us. Once we receive the parcel we will contact you via email. Please note different procedures apply for different countries.
If Royal Mail attempt delivery when you are not in a card will be left with details on how to arrange re-delivery or collection. Failing this you can track your order at https://www.royalmail.com/track-your-item and rearrange delivery.
If your parcel is not called for it will be returned to us, once we receive it we will be in touch via email.
Please note – when collecting your order from a courier depot you may be required to provide photo ID.
It does not have to be the addressee that signs for your parcel. A signature is logged for security reasons, any signature provided at the delivery address will be taken as proof of delivery.
If you have made a mistake with your address when placing your order please contact us immediately so we can try to rectify your details. Please quote your order number when doing this to speed the process up.
Please note if your order has already left our warehouse then we are unable to amend the shipping details.
If your order can not be delivered due to the address being incomplete or being refused at the address we will contact you directly, this will not be until the item is returned to us
If you need to change something your order, please contact us immediately. We usually process orders within 2-4 hours, and once we have processed your order, we will be unable to make any changes.
We deliver to almost every country, if you are unsure please contact our customer service team.
Any customs or import charges that occur are the responsibility of the recipient, these will be charged at the point of delivery. Unfortunately we have no control over these charges as all charges will vary depending on the destination selected.
We accept Amazon Pay, PayPal, Stripe, 2Checkout, Braintree payment gateways. You can also pay by Visa, MasterCard, and American Express credit and debit cards.
Payment is usually taken as soon as the order has been placed. It can take up to 5 working days before the funds show as having left your account.
Full details on how to make a return can be found here.
Please note – at this moment at time we do not offer an exchange, if you wish to change the size, colour or style of your item a new order will have to be placed. Please accept our apology for any inconvenience this may cause.
We try to process all returns within 5 working days of receiving them this is not always possible during busy periods. An email will be sent once the return process has been completed.
Refunds are usually processed within 5 working days and the funds are usually back in your account within 48 hours. As soon as the refund is completed the amount of time it takes to appear back in your account is beyond our control, if you do have a concern please contact our customer service team who will do their best to help resolve the matter.
Unfortunately we are unable to cover any cost you may incur when returning an item unless the item is faulty or incorrect.
If you have returned your item(s) for being unsuitable we are only able to refund the item(s) cost this will not include the original delivery cost.
The sizes shown on our website are the only sizes available. Please keep checking the item as a return may be made and added to our website.
Where possible we will restock popular items, as soon as we receive a restock this will be added to our website. It’s worth following us on Twitter, Instagram and Facebook to keep up to date with restocks and new products.
It's not required to create an account. But, having an account provides easier checkout, the ability to create and send a wishlist, and a customized shopping experience.